Provide your agents the context they deserve to get the outcome your business needs.
Integrates with your existing stack
Left in cart, 8:47 pm
Trusted by the engineers from
01Reliable
Every fact has a source line. When facts conflict, the newer one wins and the old one closes.
Is the refund window 14 or 30 days?
30 days, since Sept 1. It was 14 before that.
one source, old value closed
02Behaviourally consistent
Rules change and customers differ. The handling does not: check the rule of the day, count the days, cite the line, then refund or offer the next best thing. Same in January, same in September.
Jan
14-day rule
bought it 22 days ago, can I get a refund?
Day 22 of 14, so no refund [1]. Exchange or store credit?
May
14-day rule
refund? it has been 5 days
Day 5 of 14, refunded [1].
Sept
30-day rule
22 days in. refund possible?
Day 22 of 30, refunded [1].
the rule changed. the behaviour did not.
03Human-like
Your tone, your words, your preferences, and pushback when that is what helps.
yo can we ship the drop page tonight
no. checkout still fails on split payments. fix that first, then ship.
a no, with the reason
Fix a fact once and every answer after that uses the fix. The old one is closed, not lost, and you can always see where an answer came from.
Two things, and you pick. Ready-made agents for support and growth that run on our context layer, or the layer alone under an agent you already have. The layer is the product either way; the agents are the fastest way to see it work.